Privacy policy

Last updated: 15/09/2025

At Jothi craft exports, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and purchase banana fibre products. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

When you visit or shop on our website, we may collect:

• Personal Information: Name, email address, phone number, shipping/billing address.
• Payment Information: Collected securely through trusted payment gateways (we do not store your card or UPI details).
• Order Details: Products purchased, preferences, and transaction history.
• Technical Information: IP address, browser type, device information, and browsing behavior through cookies.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Communicate order updates, promotions, and customer service.
• Improve our website performance and user experience.
• Ensure secure transactions and prevent fraudulent activity.

3. Cookies & Tracking

• We use cookies to personalize your shopping experience, remember preferences, and analyze website traffic.
• You can disable cookies through your browser settings, but some website features may not work properly.

4. Sharing of Information

We do not sell or trade your personal data. However, we may share it with:

• Logistics partners for shipping and delivery.
• Payment gateways for secure transactions.
• Service providers for website hosting, analytics, and marketing.
• Government authorities, if required by law.

5. Data Security

• We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
• Sensitive payment information is encrypted and handled only by trusted third-party payment processors.

6. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those third parties.

7. Your Rights

As a user, you have the right to:

• Access and update your personal information.
• Request deletion of your data (subject to legal/business requirements).
• Opt out of marketing emails by clicking “unsubscribe” in our emails.

8. Children’s Privacy

Our website is not intended for children under 18 years. We do not knowingly collect data from minors.

9. Changes to Privacy Policy

We may update this policy from time to time. The revised policy will be posted on this page with the updated date.

10. Contact Us

For any questions about our Privacy Policy, contact us at:

• Email: jothibanana2008@gmail.com
• Phone: 9688629435
• Address: Thiruvedagam, Madurai, Tamil Nadu