Terms & conditions*

Last Updated: 15/09/2025

Welcome to Jothi craft exports, an online store specializing in sustainable banana fibre products. These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing or purchasing through our website, you agree to comply with and be bound by these Terms.

1. Company Information

Business Name: Jothi banana fibre unit
Location: Madurai, Tamil Nadu, India
Nature of Business: Online sale of banana fibre products (bags, baskets, storage items, and related eco-friendly products).
Contact: 9688629435 | jothibanana2008@gmail.com

2. Eligibility

By using this website, you confirm that you are at least 18 years old or are using the site under the supervision of a parent/guardian.

3. Products & Descriptions

We strive to display products as accurately as possible, but slight variations in color, size, or texture may occur due to the natural nature of banana fibre.
All product descriptions, prices, and availability are subject to change without prior notice.

4. Pricing & Payments

Prices are listed in Indian Rupees (INR) and are inclusive of applicable GST (if applicable).
We accept payments via UPI, Net Banking, Credit/Debit Cards, and Wallets through our secure payment gateway.
Orders will be processed only after successful payment confirmation.

5. Shipping & Delivery

We deliver across India through trusted courier partners.
Estimated delivery time is 5–10 business days, depending on location.
Shipping charges (if applicable) will be displayed during checkout.
We are not responsible for delays caused by courier services or unforeseen events (e.g., natural calamities, strikes).

6. Returns, Refunds & Exchanges

Returns/exchanges are accepted only for damaged or defective products, reported within 48 hours of delivery.
To initiate a return/exchange, email us at jothibanana2008@gmail.com with clear photos of the issue.
Refunds (if applicable) will be processed within 7–10 business days to the original payment method.
We do not accept returns for used products, custom orders, or minor variations due to handmade craftsmanship.

7. Cancellations

Orders can be cancelled within 12 hours of placing the order by contacting customer support.
Once shipped, cancellations are not possible.

8. Intellectual Property

All logos, images, product designs, and content on this website are the intellectual property of [Your Brand Name].
Unauthorized use, reproduction, or distribution is strictly prohibited.

9. User Conduct

You agree not to:

Use this website for fraudulent or unlawful purposes.
Interfere with the website’s security or functionality.
Post false, misleading, or harmful information.

10. Limitation of Liability

[Your Brand Name] will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our liability is limited to the value of the product purchased.

11. Privacy & Data Protection

We respect your privacy and handle personal data as per our Privacy Policy.
By using our website, you consent to the collection and use of information as outlined in our Privacy Policy.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of India.
Any disputes will be subject to the jurisdiction of Madurai, Tamil Nadu courts.

13. Amendments to Terms

We reserve the right to modify these Terms at any time. Updates will be posted on this page with the revised date.

14. Contact Us

For any queries or support:

Email: jothibanana2008@gmail.com
Phone: 9688629435
Address: Thiruvedagam, Madurai, Tamil Nadu